Refund policy

Warranty

In the unlikely event your Whyte Carbon shaft has a defect, you may contact the nearest authorized Whyte Carbon dealer or QCO, LLC directly at support@triple-60.com for instructions. Your entire cue and a copy of the original receipt MUST accompany all warranty claims. 

  • Whyte Carbon shafts are meticulously assembled in the U.S.A. from the finest materials and subject to the strictest quality control standards to bring you the best cue in the industry.
  • Whyte Carbon shafts are warranted to be free from material and manufacturing defects.
  • Whyte Carbon warrants all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, and paint/finish. Although not specifically limited, replacement of wear parts by unqualified service personnel may void warranty.
  • This warranty applies to Whyte Carbon shafts purchased from an authorized Whyte or QCO, LLC Retailer or distributor.
  • The warranty applies to the original owner and is non-transferable.
  • All Whyte Carbon shafts covered by this warranty will be repaired or replaced (with the same model or one of equal value) without charge.
  • All claims are resolved at the discretion of Whyte Carbon and QCO, LLC.
  • This warranty is void if your cue has after-market products or if it has been subject to mishandling, abuse, or modification/repairs not performed by Whyte Carbon, QCO, LLC or its authorized service centers.

Returns (Money Back Guarantee) 

Our money-back guarantee applies for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange, unless there is a defect covered by our warranty policy.

To be eligible for a return and full refund, items may be used for evaluation purposes, but must be returned in good condition and free from damage caused by misuse, abuse, alteration, or improper handling. Items that are damaged, missing parts, or not in substantially the same condition as received for reasons not due to our error may qualify only for a partial refund, if applicable.

To complete your return, we require a receipt or proof of purchase.

Triple 60 Store

702 E. Chicago Rd. 

Coldwater, MI 49036

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours of receiving the item(s).

Late or missing refunds (if applicable)

If you haven’t received a refund, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@triple-60.com

Sale items (if applicable)

Regular priced items may be refunded at full price, sale items will be refunded at the sale price. Promotional items have no cash or value to negotiate.

Exchanges (if applicable)

We will replace items if they are defective or damaged within 30 days of purchase. If you need to exchange it for the same item, send us an email at support@triple-60.com and send your item to:

Triple 60 Store

702 E. Chicago Rd. 

Coldwater, MI 49036


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We ship within 72 hours of when your order was placed. Typically the day you order is the earliest it will ship. On average it is shipped the next day.

You will have a tracking number when your order ships. If the Mailman does not deliver to your location or your tracking shows delivered; the package is not there. We urge you to immediately connect with your postmaster. And we urge that you check with your neighbors as they might have received your package by accident.

If your item is lost, stolen or damaged, Whyte Carbon is not responsible to replace your order. UNLESS you have taken insurance on checkout. This is our insurance carrier that will process your replacement items. Please notify support@triple-60.com first to initiate your claim.